OTR Pro Direct Return & Exchange Policy
Return & Exchange Policy
Please inspect items immediately when received. Read conditions below carefully before inquiring about returns and exchanges.
Returns:
• All returns are subject to a 25% re-stocking fee. The restocking fee covers the cost of our order processing, shipping cost, and restocking process. If you wish to retain store credit, the restocking fee may be waived. Please inquire for details.
• Items you wish to return MUST be approved prior to your return. Contact us for a RAN# (Return Authorization Number) and specify your reason for return. All return inquiries must be sent to us within 14 days of receiving your order.
• Approved Returns MUST be sent back to us within 15 days of receiving your RAN#.
• Returned items must be in brand new condition.
• Shipping, handling, and transaction fees are non-refundable.
• No returns, cancellations, or refunds are are allowed on special order items.
• Once items have been returned to us, and the condition has been inspected and approved, a refund will be issued. Approved refunds are issued within 2-3 days.
Exchanges:
• Please contact us if inquiring about an exchange.
• Exchanges are subject to second shipping charges unless there was a mistake made on the order. If a mistake was made by OTR Pro Direct, we will provide a return shipping label for you to use to make the exchange as seamless as possible.
Prices are subject to change without notice. In the event of a price change, OTR Pro Direct will notify you and obtain your approval before processing or cancelling your order.
You may check your order status online by going to our Order Tracking Page.
• OTR Pro Direct will contact you by phone and/or e-mail if an item you ordered is currently not available or backordered. We will obtain your approval if you wish to keep an item on backorder or if you wish to cancel your order. We ship backordered items immediately when they become available.
• Please contact us if you wish to check availability of an item prior to making an order.
Items are considered special orders if they are not normally stocked items. For example, if an item needs to be ordered from Japan, or an item is made to order.
• Please contact us if you would like to inquire about making an order.
• Special orders may require a deposit.
• No returns, cancellations, or refunds allowed on special orders. NO EXCEPTIONS.
OTR Pro Direct is committed to respecting the privacy rights of all visitors to our website. We also recognize that our visitors need protection of any personally identifying information they choose to share with us. This privacy policy is intended to provide you with the information on how we collect, use and store the information that you provide, so that you can make appropriate choices for sharing information with us.
We do not require that visitors reveal any personally identifying information in order to access our website. However, visitors who do not wish to, or are not allowed by law to share personally identifying information, may not be able to access certain areas or participate in certain activities (like making a purchase or entering a promotion) which require registration.
Although information may be required to purchase products from our website, visitors provide information on a voluntary basis only. Generally, we may ask to collect personal information about you to provide the following services:
• Making purchases from our online store.
• Tracking of specific orders that have been placed.
• Responses to questions or comments sent through our website.
Collection of personal information for these services may include the collection of your name, address, telephone number, email address, and/or credit card number. OTR Pro Direct will NOT, in any way, shape, or form, disclose your information outside of the activities you participate here within.
OTR Pro Direct website is secure and uses SSL technology for all areas requiring payment transactions and information pertaining therefore.
OTR Pro Direct may amend these terms and conditions at any time. User's continued use of this website constitutes acceptance of the terms and conditions stated at the time of use.
Site Usage:
UNLESS EXPRESSLY STATED OTHERWISE, OTR Pro Direct PROVIDES THIS SITE CONTENT "AS IS" AND "AS AVAILABLE" AND WITHOUT WARRANTIES OR ANY KIND, EITHER EXPRESS OR IMPLIED, TO THE FULLEST EXTENT ALLOWABLE BY LAW. THIS INCLUDES THE IMPLIED WARRANTIES OF MERCHANTABILITY, NONINFRINGEMENT OF INTELLECTUAL PROPERTY, AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL OTR Pro Direct OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER (INDCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION OR LOSS OF INFORMATION) ARISING OUT OF THE USE OR INABILITY TO USE THIS WEBSITE, EVEN IF OTR Pro Direct HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.